Contact Us

Press and media enquiries

Email: press.office@hmcpsi.gov.uk

Call (office hours) 020 7271 2432 / 2516 / 2465
If you have an urgent media enquiry out of office hours, please contact the duty press officer on 07548 212 146. Please note this number does not accept text messages.

The HMCPSI press office email account is not managed out of hours so it is advisable to telephone the duty press officer to ensure your enquiry is dealt with promptly.

Memorandum of Understanding – AGO and HMCPSI (25 kB)

For any other enquiries contact:

info@HMCPSI.gov.uk

HMCPSI
7th Floor, Tower
102 Petty France
London SW1H 9GL

020 7210 1143

Given the current situation with Covid-19, we unfortunately cannot guarantee that hard copy post will be processed and responded to in a timely manner. Where possible, all correspondence should be sent via email to info@hmcpsi.gov.uk. We apologise for this change in practice.

 

Complaints about the CPS or SFO

We do not deal with individual complaints about the organisations we inspect. If you have a complaint about either the Crown Prosecution Service or the Serious Fraud Office, please contact them directly.

Complaints about people or our reports

All our people aim to carry out their work to the highest professional standard. This includes handling complaints carefully, in an open and courteous way, by investigating the matters raised thoroughly and replying as quickly as possible.

Before publishing a report, we (or in the case of joint inspections, the lead inspectorate) consult the organisation being inspected, so they can highlight any factual inaccuracies. This process should pick up any potential complaints, so we do not expect anyone to have complaints about our reports after they are published.

However, if you have a complaint about either our reports or our people, please follow this process.

  1. Make your complaint in writing to HM Chief Inspector of the Crown Prosecution Service, at our London office address or by email, within 20 working days of the incident or the publication of the report. Please attach any supporting evidence.
  2. We will acknowledge receipt of your complaint within five working days.
  3. A senior member of HMCPSI staff with no direct connection to the matter will consider your complaint and investigate if appropriate.
  4. We will provide a written response to your complaint within 20 working days of receipt. Or, if the matter is too complex to deal with fully within that time, or it requires further investigation, we will let you know when you can expect a full response.
  5. The final decision concerning the complaint rests with the Chief Inspector.
  6. There is no formal appeal process against the Chief Inspector’s decision. If you are unhappy with the result of your complaint, you may want to raise the matter with your local Member of Parliament.